Job Title: Solutions Architect

Branch: Norcross

Department: Sales

Reports to: Vice President

Date: 12/20/2024

BASIC FUNCTION

The Solutions Architect (SA) is responsible for supporting the outside and inside sales staff by providing pre-sales design, development, assessment, and engineering support. The Managed Services Solutions Architect/Sales Engineer will provide accurate estimates and scope of works to clients by collaborating with vendors, contractors, and the sales team to understand client requirements. He/She will maintain in-depth knowledge of company offerings via training and research. The SA will work with the sales team to assess the lead’s potential and alignment with our services and is responsible for ensuring timely completion of estimates.

WORK PERFORMED

Essential Functions:

• Develop detailed project scope of work to summarize in clear terms the system functionality specific to client/end-user needs for each project.
• Work with integrators to calculate an accurate estimation of job hours to complete the project based on the scope of work.
• Establish and maintain working relationships with vendors and subcontractors.
• Obtain material pricing from vendors and organize all the information necessary to create and submit proposals to clients.
• Maintain knowledge on products/solutions/services.
• Maintain a high level of customer satisfaction through account knowledge and dedication, communication, and follow-up.
• Serve as a technical liaison between sales and customers; Ensure effective and efficient cross-team collaboration.

EDUCATION REQUIREMENTS

• High school diploma, some college preferred.
• Industry certifications a plus.

EXPERIENCE REQUIREMENTS

• Minimum 7 years of progressive IT experience.
• Experience engaging stakeholders to support business decisions.
• Managed services experience a plus.

Additional skills required:

• High level of network systems and troubleshooting.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Flexible and adaptable; able to work in ambiguous and fast-paced environments.
• Ability to diagnose and troubleshoot methodically and efficiently.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

WORK ENVIRONMENT

• Work in areas which require attention to detail in a varied environment.
• General office environment. May spend long hours sitting or standing.
• Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds.

SPECIAL REQUIREMENTS

• Employees must complete the required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.

BUDGET RESPONSIBILITY

• Secure and maintain work environment, PC, Phone and other assigned equipment.