Job Title: Technician III
Branch: 62
Department: Service
Reports to (Title): Service Manager
Date: 08/14/2023
Experience on Ricoh, Konica Minolta preferred but not required.
Job Location is Broward-Palm Beach county Area.
BASIC FUNCTION
Primary Responsibility: Technician III is responsible for performing installation, maintenance, trouble shooting and repair of assigned systems and other sophisticated equipment in assigned territory with general supervision and minimal assistance. Be Self-motivated and have a sense of urgency when dealing with customers.
WORK PERFORMED
Maintain assigned territory without customer complaints within response time set up by company.
- Follow total equipment maintenance procedures on every call.
- Implement proper usage of parts, tools, test equipment and storage procedures.
- Repair equipment with minimal recalls or delay. Maintain a consistent work schedule. Avoid unnecessary trips or extra calls.
- Encourage purchase of maintenance contracts and accessories; pursue sales leads and support contests.
- Provide assistance to other technicians with troubleshooting and preventative maintenance procedures.
Participate in training and self-study programs to gain and maintain appropriate product knowledge.
Complete equipment installation according to schedule. Assist customers in all operations of assigned equipment when requested.
Communicate with customers, dispatch personnel, and service manager to resolve problems in an expedient manner.
Complete required paperwork in an accurate and timely manner.
Ensure accurate billing for contracts and/or services rendered. Maintain current account status through collection efforts, collect meters, recon equipment, pick up checks and purchase orders, etc.
Perform other duties as required.
EDUCATION REQUIREMENTS
- Associate degree in electronics or equivalent military training.
- A+ certification or equivalent.
- Demonstrated skill in troubleshooting and repair of assigned equipment.
- Completed training/certifications on complex products/systems as required by manager to stay abreast of new products and technology.
EXPERIENCE REQUIREMENTS
Four to five years successful experience as a technician 2 or similar position with another company.
Experience required in the following areas:
- Experience servicing copiers and printers.
- Ricoh, Lexmark, and Konica Minolta experience.
- Computer networking.
- Server operating systems.
- Apple operating systems.
- Advanced network training and experience.
- Experience installing copiers and printers on network systems in the field.
Additional skills required:
- Excellent customer service skills
- High level of network systems and troubleshooting
- Excellent verbal and written communication skills.
- Ability to diagnose and troubleshoot methodically and efficiently.
- Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
- Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
WORK ENVIRONMENT
- Work in areas which require attention to detail in a varied environment.
- General office environment. May spend long hours sitting or standing.
- Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds.
- Frequent walking, standing, stooping, crouching.
- Requires finger dexterity.
- Some exposure to chemicals and risk of electric shock.
- Frequent local driving to customer sites with varied office, factory distribution, retail, etc., environments.
SPECIAL REQUIREMENTS
- Employees must complete the required courses as described by Human Resources for all employees.
- This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.
- Must complete required courses for Technicians as specified.
- Valid driver’s license, reliable transportation and appropriate insurance are required.
BUDGET RESPONSIBILITY
- Secure and maintain work environment, PC, Phone and other assigned equipment.
