Job Title: Service Technician I

Branch: 61

Department: Service

Reports to (Title): Service Manager

Date: 04/02/2024

Job Location is for the Tifton, GA Area.

BASIC FUNCTION

Primary Responsibility: The Technician I is responsible of performing installation, maintenance, trouble shooting and repair of assigned equipment in assigned territory under supervision and with assistance as needed.

WORK PERFORMED

Maintain assigned territory without customer complaints within response time set up by company.

1. Follow total equipment checkout procedures on every call.
2. Implement proper usage of parts, tools, test equipment and storage procedures.
3. Repair equipment without recalls or delay. Maintain schedule. Avoid unnecessary trips or extra calls.
4. Encourage purchase of maintenance contracts and accessories; pursue sales leads and support contests.

Participate in training and self-study programs to gain and maintain appropriate product knowledge.

Complete equipment installations according to schedule. Train customers in all operations of assigned equipment when scheduled.

Communicate with customers, dispatch personnel, and service manager to resolve problems in an expedient manner.

Complete required paperwork in an accurate and timely manner.

Ensure accurate billing for contracts and/or services rendered. Maintain current account status through collection efforts, collect meters, recon equipment, pick up checks and purchase orders, etc.

Perform other duties as required.

EDUCATION REQUIREMENTS

• Associates degree in electronics or equivalent military training.
• A+ certification or equivalent.
• Demonstrated skill in troubleshooting and repair of assigned equipment.

EXPERIENCE REQUIREMENTS

Ability to work on the office equipment in customer facilities and in the shop.

Experience required in the following areas:

• Computer networking.
• Server operating systems.
• Apple operating systems.
• Advanced network training and experience
• Experience installing network systems in the field

Additional skills required:

• High level of network systems and troubleshooting
• Excellent verbal and written communication skills.
• Excellent customer service skills
• Ability to diagnose and troubleshoot methodically and efficiently.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

WORK ENVIRONMENT

• Work in areas which require attention to detail in a varied environment.
• General office environment. May spend long hours sitting or standing.
• Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds
• Frequent walking, standing, stooping, crouching.
• Requires finger dexterity.
• Some exposure to chemicals and risk of electric shock.
• Frequent local driving to customer sites with varied office, factory distribution, retail, etc., environments.

SPECIAL REQUIREMENTS

• Employee must complete required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.
• Must complete required courses for Technicians as specified.
• Valid driver’s license, reliable transportation and appropriate insurance are required.

BUDGET RESPONSIBILITY

• Secure and maintain work environment; PC, Phone and other assigned equipment.