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Technical Writer

Department: Marketing
Location: Norcross, GA




Job Title:                           Technical Writer

Branch:                             Norcross, GA

Department:                     Marketing

Reports to (Title):            Manager/Director

Date:                                 12/15/2018



Primary Responsibility: The Technical Writer is responsible for producing informative and instructional content for end-users of Milner Technologies software products. Content is generated as PDF user guides and HTML/CSS web-based Help.




Collaborate with software development team and Subject Matter Experts (SMEs) to gather information about software product features.


Develop technical content informing and instructing end-users on using software products.


Publish documentation in PDF and HTML/XML formats and insert content into software builds and Web-help servers.


Manage all aspects of help documentation content database, including version control.


Edit and update existing help documentation in deadline with Software Development Life Cycle (SDLC).


Attend relevant product and training meetings, and update relevant departments on documentation development schedule and deadline completion.


Produce client specific documentation and/or specialized content on demand.


Test and evaluate new software products and features then provide feedback.


Consistently improve the documentation development process.


Work independently and responsibly.

Perform other duties as required.           


  •  Bachelorís degree (or equivalent in demonstrable work experience)
  • 4+ years of Professional Technical Writing experience



 Required Skills:

  • Strong command of the written English language: clear and concise writing.
  • Intuitive content formatting and structuring for PDF and HTML based documentation.
  • Ability to self-manage deadlines and prioritize projects according to the Development teamís release schedule.
  • Manage communication with SMEs to gather information on new and existing product features.
  • Knowledge of single-source documentation publishing strategies (i.e., pushing content to network sources in a variety of formats).
  • Proficiency with the following software:
    • Adobe Technical Communication Suite 5+ (FrameMaker 12 [or newer]; RoboHelp HTML 11 [or newer]; Captivate [or newer], Adobe Pro/DC)
    • Adobe Photoshop (any) or another graphic and vector editing software
    • Microsoft Office Suite (Microsoft Word, Outlook, Excel)
    • Microsoft Visual Studio
    • Screen capture software
  • Basic knowledge of HTML, XML, XSLT, and CSS.
  • Basic knowledge of Windows and Windows Server OS.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
  • Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.


Preferred Skills:

  • Proficiency with DITA documentation development strategies
  • Knowledge of the following software:
    • Camtasia or other video editing software
    • Microsoft SQL Server
    • Oxygen XML (DITA)
    • Notepad++ or similar code editing software



  •  Work in areas which require attention to detail in a varied environment.
  • General office environment. May spend long hours sitting or standing.
  • Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds



  •  Employee must complete required courses as described by Human Resources for all employees.
  • This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.



  •  Secure and maintain work environment; PC, Phone and other assigned equipment.

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