Job Title: Sales Support Specialist

Branch: 91

Department: MTI

Reports to (Title): Director

Date: 06/17/2024

BASIC FUNCTION

Primary Responsibility: The Sales Support Specialist is responsible for developing names of possible prospects for follow-up by outside sales reps. Represents the company with customers by taking/soliciting orders for accessories, supplies, equipment or handling customer questions or complaints over the phone.

WORK PERFORMED

Develops a list of prospects from resource material or company records.

Calls or receives calls from customers to order supplies, accessories, equipment. Explains advantages of various services or products offered. Tries to upgrade purchases.

Quotes prices, delivery dates and payment terms and tries to persuade customer/prospect to buy, using knowledge of company products and services.

Enters into computer names, address, purchases and comments of customers/prospect solicited.

Completes order form, including delivery date and credit information. Confirms with credit department acceptability of the order.

Procures quoted items from respective vendor.

At the end of shift, prepares summary report of activity as required by company telemarketing operations manual and emails report to corporate telemarketing operations.

May be required to contact customers on delayed shipments, shortage of materials, etc. and explain circumstances. May cross-reference prospect lists with actual customer lists to avoid duplication of calling.

Perform other duties as required.

EDUCATION REQUIREMENTS

• High school diploma, some college preferred.
• Friendly, persuasive telephone manner.
• Ability to read, write and understand English well.
• Proficiency in Spanish also a plus.

EXPERIENCE REQUIREMENTS

A minimum of one (1) to two (2) years inside sales, telemarketing experience or procurement experience.

Additional skills required:

• High level of network systems and troubleshooting
• Excellent verbal and written communication skills.
• Excellent customer service skills
• Ability to diagnose and troubleshoot methodically and efficiently.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

WORK ENVIRONMENT

• Work in areas which require attention to detail in a varied environment.
• General office environment. May spend long hours sitting or standing.
• Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds

SPECIAL REQUIREMENTS

• Employee must complete required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.

BUDGET RESPONSIBILITY

• Secure and maintain work environment; PC, Phone and other assigned equipment.